Links

  1. Video Tutorial
  2. Installing DrsMagic
  3. Initial Setup
  4. Create First WCB Report
  5. Create First CMS1500 Claim
  6. Ledger / Reporting
  7. Batch / Electronic Submission
  8. Shortcuts
  9. FAQ
  10. Trouble Shooting
  11. Features Chart
  12. NYC4 General Questions
  13. Home

Trouble Shooting

  1. Printing on red CMS1500 form does not line up quite right
  2. No data when printing the pdf
  3. Error when click "Electronic Filing" button
  4. Trying to delete a guarantor, get message "Cannot delete objects still referenced by other objects in the system"

Printing on red CMS1500 form does not line up quite right

  • [Solution] Change printer setting: File > Print > change "Page Scaling" to "None"

    • No data when printing the pdf

  • [Solution] change "Opens with" to "Adobe Reader" (free download)
    • At any PDF file > right mouse click > Properties > Change > select "Adobe Reader"
  • [Check] What is the application you use to open/read pdf?
  • [Case Found] the blank error happened when using "PDF Vista", "PDF Direct"

    • Error when click "Electronic Filing" button

    • [Solution] copy jaxb-api.jar
      • cp $DrsMagic_Home/lib/runtime/jaxb-api.jar $JDK_HOME/jre/lib/endorsed/
    • [Error Message] java.lang.NoClassDefFoundError: Could not initialize class com.sun.xml.bind.v2.model.impl.RuntimeModelBuilder
    • [Check] What is the java version installed?
      • Open dos prompt (Windows Start > All Programs > Accessories > Command Prompt)
      • java -version
    • [Case Found] it happened when using JDK/JRE 1.6

    Trying to delete a guarantor, get message "Cannot delete objects still referenced by other objects in the system"

    You can not delete a guarantor if you have a bill to this guarantor.
    Suggest to edit it instead of deleting it.
    If you really want to delete it, delete the bill first, then delete the guarantor.